Friday, January 27, 2012

Setting Sale

I hate solicitors. I really do. I'm not a big fan of the sales field in general, because there are a lot of slick, scheming scam artists out there who will try to convince people to buy a moldy turd in exchange for your last dollar. The worst are the telemarketers.

But in my latest string of odd jobs through the temp agency, I've come upon a phone sales gig that, surprisingly, I've enjoyed. When I first heard it was a call center job, I cringed, but I bit the bullet and decided to give it a shot anyway. My agent decided my voice and personality would make me a good fit for it, and since they've rarely steered me wrong, nor I them, I figured I owed 'em one.

As I approached the building on a chilly Thursday morning I was wary already...observing this big, glass and metal castle that looked like something out of the Jetsons. But I soon discovered that it housed the call center for a company that's working to fix the housing crisis...and making a hefty chunk of change for themselves in the process.

I don't know all the details, as I know almost as much about real estate as I know about advanced mathematics (less than zilch.) But In the last two days I've learned more than I did before. Basically, this company is both making a killing AND doing a service: helping to clean up the mess of housing foreclosures. Oh sure, they're selling something...but it's a certification course for real estate agents that teaches them how to help customers and banks alike without being crooks or predators. It's called "short selling" houses facing foreclosure.

Anyway, given a script, some basic facts and talking points, and some pricing info, I've been able to improvise and engage people, and even make a sale. If I'm gonna spend 8 hours on the phone selling something, it's nice to know I'm doing so to people who already inquired about it and want it, as opposed to bugging someone during dinner to sell Grandma a funeral plot or save them money on rain gutter insurance or something.

It's not something I want to do for the rest of my life, but I do have to tip a hat to the various business, communications and radio classes I took in college for making me adaptable to a work experience I'm so new to.

I'll see how it goes, it's supposed to last at least through next week.

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